Privacy Policy

Last updated: January 2025

1. Who We Are

Trustiva ("we", "us", or "our") is a free reverse mortgage comparison service. We are not a lender or mortgage broker. We operate the website at trustivahome.com. Questions about this policy can be directed to [email protected].

2. Information We Collect

We collect information you provide when using our service, including:

  • Age and co-borrower age
  • Property zip code, estimated home value, and property type
  • Estimated mortgage balance
  • Credit range and financial details you provide
  • Email address and phone number (if you choose to share them)
  • First and last name (if you choose to share them)

We also automatically collect standard technical information such as IP address, browser type, and pages visited when you use our site.

3. How We Use Your Information

We use the information you provide to:

  • Calculate and display reverse mortgage estimates
  • Send you your estimate results by email (if you request this)
  • Improve our comparison algorithms and service quality
  • Comply with applicable laws and regulations

We do not share your personal information with lenders unless you explicitly choose to connect with a specific lender through our platform.

4. Information Sharing

We may share your information with:

  • Lenders: Only when you affirmatively choose to connect with a lender through our platform.
  • Service providers: Third-party vendors who help us operate our platform (e.g., email delivery, hosting), subject to confidentiality agreements.
  • Legal requirements: When required by law, court order, or governmental authority.

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar technologies to maintain session state, analyze site usage, and improve our service. You can disable cookies in your browser settings, though some features of our service may not function properly without them.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS) and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of the sale of your personal information (see our Do Not Sell page)
  • California residents: see our CA Disclosures for additional rights

To exercise any of these rights, contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].